 Our approach, and key service differentiator, is based on three, time proven fundamentals: Answer the questions that are being asked - don’t over-engineer the project or make it needlessly complicated. Databases and the application of technology are meant to simplify asset management, not make it more difficult. Service and quality are paramount to success – the right blend of technically correct data, condition rating, and reporting will provide the agency with long-term, stable solutions. Providing effective and reliable service to the client remains our top priority. Local understanding and communication is key – it is important that all stakeholders understand the impacts of their decisions, and have the system outputs react accordingly. We excel in making ourselves readily available and familiar with local needs and conditions.  The core functions of the IMS model include: objective data collection, software configuration, and comprehensive analysis of results. Specialized Focus - IMS has over 35 years of experience dedicated specifically to pavement and asset management solutions, providing the client an unrivaled range of expertise and service. No Boundaries - With clients ranging from Florida to British Columbia, and nearly everywhere in between, IMS excels at offering top class services to all clients, regardless of location. Quality Assurance - Ensuring consistent quality of pavement condition data is just as important as collecting the data. Each step in the data collection process has been designed to require the data to pass a certain standard or validation before moving on to the next stage, or be returned to the source for correction. Tailored Customer Service Not all municipal agencies are the same, nor can they implement identical solutions. IMS excels at tailoring solutions for each agency. Instead of being a discrete consultant, IMS strives to become an extension of the agency’s staff. We work together to create a custom solution. Want to learn more about setting up a pavement management program in your city? Check out "Designing and Implementing a Pavement Management System" - An IMS Whitepaper 
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