Careers @ IMS

Chief of Staff [Head of Process, New Products]

IMS is a growing pavement analysis company with operations across North America. For more than 30 years, the company has used high-tech equipment to scan streets, sidewalks, and other road-related assets for city and county governments.

We are looking for an extremely talented, growth-oriented professional who can help the executive team at IMS sustain an ambitious trajectory of growth by executing on a variety of high-level, high-impact initiatives. This person will be doing all of the things that the CEO and CFO of IMS wish they could do with their time - testing out new product/service ideas, building new processes and roles at the company, and finding ways to improve IMS’ overall performance. A perfect fit is a person who gets visceral pleasure from bringing order to chaos, creating value where there was none before, and seeing their handprints on an organization. An aspiring business owner or CEO would make major steps towards being equipped for those roles by diving into this position.

What’s with the title? The Chief of Staff position is an increasingly important role in fast-growing companies. To get a sense of this, read this or this.

Candidate Competencies

Successful applicants will demonstrate the following characteristics:

• Grit and Initiative: Willing to do whatever it takes to overcome challenges and obstacles. Can think of creative solutions to problems that appear to have none.
• Clear Communication: Able to clearly and concisely communicate complex ideas and nuanced topics with individuals from a variety of backgrounds.
• Willingness to Learn: Does not feel the pressure to know the answer to every question, but can apply robust thinking and an inquisitive attitude to learn what is necessary.
• Grace Under Pressure: Can prioritize decisions and activities for maximum impact even in the midst of stress and distraction.

Job Responsibilities:

• To develop, implement, improve processes and systems that make IMS more efficient and scalable.
• To develop and bring to market new products and services at IMS.
• To build out, execute on, and recruit for new functions and roles at IMS.
• To assist in strategic objectives being pursued by the IMS Management Team.

Job Activities:

• Conduct a meaningful experiment (TAM research, client interviews, pricing) with at least 2 new service/product ideas per quarter.
• Implement at least 4 new products/services per year.
• Achieve at least 90% of stated revenue goals for each new product implemented within 12 months of implementation.
• Build out a project management function at IMS, including processes and systems as well as norms and standards.
• Successfully execute as an IMS project manager for a period of time before recruiting an A-grade project manager to take over.
• Develop marketing position at IMS and recruit a successful team member to fill that role.
• Build and implement processes and tools for the more efficient creation of quotes, proposals, and reports.
• Implement a project management system that allows for collaboration and transparency at each stage of an IMS project.
• Build and implement processes and systems as needed as IMS grows.
• Increase gross margins for key products by improving workflows, identifying new technology, and streamlining technician roles.
• Partner with the CFO to pursue purchases of high-value capital expenditures.

Requirements / Preferences:

• Experience conducting industry-sizing research, including client/customer interviews and data collection.
• Experience bringing a product or service to market, including determining pricing and marketing strategies.
• Experience managing complex projects with multiple stakeholders.
• Demonstrated ability to build out project management processes and systems.
• Background and familiarity with marketing strategies including content marketing, social media, and others.
• Experience vetting and selecting of software systems that lead to an increase in efficiency.
• Background implementing new systems with legacy employees, including managing the cultural and relational impacts of such an implementation.
• Background in increasing efficiency in existing services and products.
• Excellent critical thinking and organizational skills
• Undergraduate degree

Benefits + Compensation:

• Salary with generous performance-based pay.
• Health, dental, and life insurance as well as Simple IRA with matching contributions.

Candidate will be require to complete a drug screen and background check.

​